Managing Performance in Operations & Technology

While managing performance in Ops & IT certainly starts with setting the right group(s) of objectives, measurement is key. Unlike sales and revenue performance, operational performance is not always easy to quantify. But it is possible. And essential. Since the objectives usually revolve around control, quality and costs,  it is critical to choose the most appropriate metrics from a plethora of available indicators. The Operations & Technology performance dashboard can provide leading indicators on service quality, operational risk and control, product & service costs, and resource wastage (savings opportunities).